1. Where this policy applies
This policy applies to digital products and services sold by Norexa, including products listed through norexa.mysellauth.com. The store and payment provider may display additional checkout terms and handle payment processing under their own policies.
If your order was placed with another seller or through a separate third-party service, contact that seller or platform for its refund process. For Norexa Store orders, you may also contact us at support@norexa.cc.
2. When you can request a refund
Contact us as soon as possible if any of the following applies. We review each request fairly and in line with applicable law:
- You were charged more than once for the same order.
- You paid but the digital product or license was not delivered and we cannot resolve the delivery issue.
- A product has a material defect that prevents its advertised core function, and reasonable troubleshooting or a replacement does not resolve it.
- You believe a transaction was unauthorized. Please contact us and your payment provider promptly so the transaction can be secured and reviewed.
Where a legal cancellation period applies, you may exercise that right within the period required by your local law. Otherwise, for the circumstances listed above, send your request within 14 calendar days of purchase when reasonably possible. This request window does not shorten any longer mandatory legal period.
3. Digital delivery and change of mind
Digital items may be delivered or made available immediately after purchase. Once a digital product or license has been delivered and accessed, a change-of-mind refund may not be available where the law permits that exclusion. In some locations, this treatment depends on your express consent to immediate digital delivery and acknowledgement of the effect on a withdrawal right.
Nothing in this section limits rights you have if the product is faulty, not as described, not delivered, or otherwise covered by mandatory consumer law. Product-specific terms shown at checkout may explain how a license, subscription, or service is supplied and cancelled.
4. What is generally not refundable
To the extent permitted by law, we generally cannot refund an order solely because you changed your mind after delivery, the product is incompatible with requirements clearly listed before purchase, or a license was shared, transferred, misused, or suspended after a serious terms violation. We will consider the specific facts and any rights that apply to you.
5. How to request a refund
Email support@norexa.cc and include:
- Your order or transaction reference and the email used at checkout.
- The product name and purchase date.
- A short explanation of the issue and any troubleshooting already tried.
Please do not email full payment-card details, passwords, or security codes. We may ask for reasonable information to verify the order. We will review the request and respond using the contact details you provide.
6. Approved refunds
If we approve a refund, it will normally be returned to the original payment method through the checkout provider. The time for the credit to appear depends on the provider and your bank. Where appropriate, the related license or access may be cancelled to prevent continued use of a refunded product.
If we cannot resolve a delivery or material product issue, we may offer a replacement or another remedy where allowed by law. We will not substitute store credit for a cash refund where applicable law requires a refund to the original payment method.
7. Contact
For help with a purchase, delivery, cancellation, or refund, contact support@norexa.cc and use “Refund request” in the subject line. You can also open a private support ticket from any Norexa-operated website.